Exchange & Refund Policy

At Glassbox Staging, we take great care to ensure every rental piece arrives in excellent condition. If an item arrives on site in an unexpected or unsuitable condition, please let us know as soon as possible so we can make it right. Our goal is always to provide a seamless, stress-free staging rental experience.

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Eligibility for Returns or Exchanges

If you receive an item that is damaged, defective, or significantly different from what was selected, please notify us within 24 hours of delivery. Include a brief description and clear photos of the issue so we can assess the situation and provide prompt support.

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Available Solutions

Depending on the item and current inventory availability, you may choose from the following options:

1. Exchange (Subject to Availability)
We will replace the item with the same piece or a comparable alternative. If the original item is unavailable, we’ll work with you to select the closest match that maintains the overall look and intent of your staging plan.

 

2. Credit of Equal Value
If an exchange is not preferred or available, we will issue a credit equal to the rental value of the affected item. This credit may be applied to the current project or a future booking.

 

3. Refund
Client satisfaction is our top priority. If neither an exchange nor a credit is a viable solution, a refund may be issued at our discretion for the affected item only.

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Conditions

Due to the nature of staging rentals and high-turnover inventory, the following are not eligible for return, exchange, credit, or refund:

• Normal wear consistent with standard use

• Minor variations in colour, texture, or material

• Damage occurring after delivery

• Damage resulting from items being altered, misused, or moved contrary to suggested care guidelines

 

Our Commitment

We want every staging project to shine. If an issue arises, our team is committed to responding quickly, fairly, and with flexibility to support your timelines and vision.

If you’re unsure whether an item is eligible, please reach out via email or through the live chat on our website and we’ll be in touch as soon as possible to help get the situation resolved.